Returns, exchanges & repairs

Returns, Exchanges & Repairs

The jewels bought in stores can only be the object of an exchange or a credit note within 14 days.

On our website, if you are not satisfied with an item, you have a 14-day withdrawal period from the date of reception of your order for an exchange or refund. You also have the possibility to return a ring to the Atelier in order to exchange it for another size. Jewelry on sale or benefiting from any discount code will not be exchanged or refunded. When an order is also the subject of a jewel offered thanks to a code, the order will not be refunded.

Returns & exchanges extended to January 10 for December orders. For refunds, the 14-day period remains applicable.

Our jewelry is guaranteed for 1 year against any production defect. After this period, we will offer you a repair for a fee. If you wish to repair your jewelry, you can send it back to us using the form below.

Repair times:
• Classic repair (clasp, stones, etc.): 1 to 3 weeks.
• Gold plating: 1 month minimum.

Non-guarantee repair rates:
• Clasp, stones, a broken or damaged part: from 3€ to 5€.
• Gold plating: from 10€ to 15€ (this service is subject to validation by our workshops).

The return costs are at your expense. In case of return from abroad, l’Atelier de Solène does not take in charge the customs fees. These shipments remain under your entire responsibility in case of problem or loss by the postal services.

The returned order must be accompanied by the cancellation form below, and is to be sent to the following address:

L'Atelier de Solène
8 Rue des Batignolles
75017 Paris

Then, L'Atelier de Solène will proceed to reimburse it by credit on your credit card within 14 days of receipt if the following conditions are met.

As indicated in our general terms and conditions of sale, you will only be reimbursed or benefit from an exchange if the returned product has not been worn and is in its original condition. In addition, jewelry must be returned in its original packaging. Any damaged or incomplete product will not be refunded or exchanged.

Don't hesitate to contact us if you have any questions about return and refund procedures at the following address: contact@latelierdesolene.com.

Here's our Returns, Exchanges & Repairs form: download our form!